bs334 Privacy Policy

bs334 ("we", "our") is a trusted online betting and casino platform in Bangladesh. We understand that when you create an account or use our services, you are sharing your personal information with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep your information safe. By using bs334's services, you are considered to have given your consent to this Privacy Policy. If you have any questions, please contact us at [email protected].

1 Scope of Information Collection

When registering and using services at bs334, we may collect the types of information listed below. We collect only the information that is necessary for us to provide our services.

1.1 Information You Provide

• Full name, date of birth, and national identity card number (for age verification)
• Email address and password
• Mobile number (for account verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account number
• Details of conversations with our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Cookies and session data
• Your navigation patterns and activity logs on the site
• Deposit, withdrawal, and betting history

1.3 Information Received from Third Parties

In some cases, for the purpose of identity verification or fraud prevention, we may collect your information from trusted third parties. In such cases, we use only legally obtained sources.

2 Purpose of Using Information

bs334 uses the information collected about you for the following purposes:

• For creating, verifying, and managing accounts
• For processing deposits, withdrawals, and transactions — minimum deposit ৳100 and minimum withdrawal ৳800
• For distributing bonuses and rewards, such as the 150% first-deposit bonus
• For providing customer service and 24/7 live chat support
• For detecting fraud, preventing money laundering, and ensuring security
• For meeting legal obligations and accountability to regulatory bodies
• For improving platform performance and analyzing user experience
• For implementing responsible gaming policies, such as setting spending limits
• For sending relevant promotional offers with your permission

3 Data Storage and Security

Protecting your personal information is our highest priority. bs334 applies the following technical and administrative security measures:

3.1 Encryption Technology

Our entire website and application are secured with SSL (Secure Socket Layer) encryption. All data exchanged between you and our servers takes place over encrypted channels, so no third party can read that information.

3.2 Access Control

Only authorized bs334 staff can access your information, and only within the limits necessary to carry out their responsibilities. We regularly provide training to staff and ensure compliance with data protection policies.

3.3 Data Retention Period

We retain your information for as long as your account is active and for any additional period required by applicable legal obligations. Financial transaction records are kept for a specified period in accordance with legal requirements. After that, information is securely deleted or anonymized.

4 Sharing Information with Third Parties

bs334 never sells your personal information to third parties under any circumstances. However, information may be shared in the following situations:

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical services. These partners are provided only the information necessary for their specific tasks, and they are required to comply with our privacy standards.

4.2 Legal Obligations

We provide information to relevant authorities only when doing so is legally required as part of a court order, government directive, or valid legal process.

4.3 Fraud Prevention

Information may be exchanged with applicable regulatory bodies for the purpose of preventing financial crime, fraud, or money laundering.

5 Cookie Policy

bs334 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types and Uses of Cookies

• Essential Cookies: For running the core functions of the site, such as maintaining your login session.
• Performance Cookies: For understanding how the site is being used, which helps us improve our services.
• Functionality Cookies: For remembering your preferences and settings.
• Security Cookies: For detecting fraud and protecting your account.

5.2 Cookie Control

You can control or refuse cookies through your browser settings. However, disabling some essential cookies may cause certain features of the site to not work properly.

6 Your Rights

As a user of bs334, you have the following rights over your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If there is any inaccuracy in your information, you can request a correction.
• Right to Deletion: In certain circumstances, you can request that your information be deleted, though legal retention obligations may apply.
• Right to Restriction of Processing: You can request that limits be placed on the use of your information for specific purposes.
• Right to Withdraw from Marketing: You can stop receiving promotional emails at any time.
• Right to Complain: If you are dissatisfied with how we handle your information, contact us at [email protected].

Please contact us to exercise any of your rights. We will process each request within a reasonable time.

7 Minors and Age Verification

bs334's services are for those aged 21 or older only. We clearly do not provide services to anyone under the age of 21.

• We verify age at the time of registration.
• If we determine that a user is below the required age, their account will be closed immediately.
• We do not knowingly collect any personal information from minors.

8 International Data Transfers

Although bs334 operates in Bangladesh, some of our service provider partners may be located in other countries. Where it is necessary to transfer your information outside of Bangladesh, we ensure that such transfers comply with appropriate safeguards. We will not transfer your information to any country where your right to privacy is not adequately protected.

9 Notice of Policy Changes

bs334 may update this Privacy Policy from time to time. If there is any significant change, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email address.
• We may display a notice on the main page of the site.

If you continue using our services after a change, you will be considered to have accepted the updated policy. We therefore recommend that you read this page from time to time.

10 Responsible Gaming and Privacy

bs334 treats responsible gaming seriously. Information related to responsible gaming is handled confidentially:

• Your spending limit and self-exclusion information is kept in strict confidence.
• Your history of using responsible gaming tools is never used for advertising purposes.
• Our support team provides assistance in Bengali via 24/7 live chat.

For more information, please visit our Responsible Gaming page.

11 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, our dedicated team is ready to help.